Shipping policy

AUEVI Shipping & Delivery Policy

At AUEVI, we aim to make your order experience as fast, reliable, and smooth as possible. All orders are fulfilled directly from our UK distribution centre with tracked delivery services across the United Kingdom.

1. Delivery Rates & Timeframes

We offer straightforward, tracked shipping options across the UK.

Destination Shipping Method Estimated Delivery Time Cost
United Kingdom Standard Tracked Delivery 2 – 3 Business Days FREE
United Kingdom Express Next-Day Delivery 1 Business Day (Order before 1pm) FREE

2. Processing & Dispatch Times

  • Same-Day Dispatch: Orders placed before 1:00 PM GMT (Monday through Friday) are processed and dispatched on the same business day.

  • Standard Dispatch: Orders placed after 1:00 PM GMT, or on weekends and UK public holidays, will be dispatched on the next business day.

  • Confirmation: You will receive an automated dispatch email containing your Royal Mail / Courier Tracking Number as soon as your parcel leaves our warehouse.

3. Tracking Your Order

Once your parcel has dispatched, you can follow its progress in real time:

  1. Locate your dispatch confirmation email.

  2. Click on the tracking link provided, or copy your tracking number into the carrier portal (e.g., Royal Mail / DPD / EVRi).

  3. If you experience any delays or have questions regarding tracking, please email us at hello@auevi.com.

4. UK Taxes & VAT

All prices listed on www.auevi.com are inclusive of taxes. There are no hidden fees, customs charges, or extra taxes applied at checkout or delivery.

5. Delivery Address Accuracy & Failed Deliveries

  • Please ensure your delivery address and postal code are entered correctly at checkout.

  • If a package is returned to our facility due to an incomplete/incorrect address, or if it remains uncollected after carrier notice, we can re-ship the parcel to you once re-delivery postage fees are covered.

6. Missing or Delayed Parcels

While carrier delays are rare, if your tracking status has not updated for more than 5 business days beyond the estimated delivery timeframe, please contact our support team immediately at hello@auevi.com so we can initiate a trace with the carrier.

Need Assistance?

Our UK support team is available to help with any delivery queries:

  • Email: hello@auevi.com

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT